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TOPIC: Trying to install the trial
#22
Trying to install the trial 1 Year, 8 Months ago Karma: 0  
The trial seems to install fine but when it tries to do the initial collection all I get is a "Last collection "Initial Collection" FAILED at Thu Dec 18 11:48:40 2008" message but it doesn't seem to have any supporting information to tell me why.

Could somebody point me to the logs or something so that I could get this to work?
Craig Householder (User)
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#23
Re:Trying to install the trial 1 Year, 8 Months ago Karma: 1  
Hi Craig,
To get the full logs, you can go to the about page (upper right corner of the UI), and then click "Download Raw Data". this will download a .tar.gz file containing the log files.

If you could send those to me, I'd be happy to have an engineer here take a look and see what's going on.
oren.teich@replicatetech.com

Thanks,
Oren
Oren Teich (Admin)
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