Subscription Support
RDA subscription includes everything you need to be successful in one package: licenses, support and regular product updates. Every subscription includes these standard features:
- 9 am to 5 pm EST, excluding holidays
- Email and Web-based support
- Access to online knowledge base and FAQs, technical notes, documentation, product-related announcements through the Replicate Network
- Subscription-based support providing an unlimited number of support incidents
- Guaranteed response times established according to the nature of the support incident
- Tiered, standardized response processes for escalation of support incidents
- Access to software upgrades
- Community driven free and public forums
Please login to the Replicate Network to submit a service request.
Professional Services
Replicate Technologies has long experience in virtualization and system management. Let it work for you! Our professional services group is available for engagements to deepen the value of our products in your organization. In particular, we can:
- Train staff and adapt internal procedures to get the most value from RDA's reports
- Integrate RDA reporting into your management systems
- Customize reports to meet the challenges in your datacenter
Each professional service engagement is custom fit to your needs. Contact
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for more information.
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